Skip to main content
The Mass Advantage logo.

Not yet a member?
Call (844) 794-0231 (TTY: 711)

Request Information

Already a member? Call Member Services
For HMO Members: (844) 918-0114
For PPO Members: (844) 915-0234
TTY: 711

Calls to these numbers are free. From October 1 to March 31, you can call us 7 days a week from 8 am to 8 pm EST. From April 1 to September 30, you can call us Monday through Friday from 8 am to 8 pm EST. A messaging system is used after hours, weekends and on federal holidays.

MEMBER LOGIN PROVIDER LOGIN
ENROLL NOW
  • Home
  • Find Care
  • Become a Member
    • New to Medicare
    • Compare Our Plans
    • Meet With Us
    • Request Information
  • For Members
    • Pharmacy Benefits
    • Additional Benefits
    • Documents and Forms
  • For Providers
    • Provider Manual
    • Forms and Resources
    • Updates and News
    • Join Our Network
  • For Brokers
    • Become a Broker
    • Broker Resources
    • Request a Sales Kit
  • About Us
    • Meet the Team
    • Committed to Quality
    • Careers
  • Contact Us
The Mass Advantage logo.

Not yet a member?
Call (844) 794-0231 (TTY: 711)

Request Information

Already a member? Call Member Services
For HMO Members: (844) 918-0114
For PPO Members: (844) 915-0234
TTY: 711

Calls to these numbers are free. From October 1 to March 31, you can call us 7 days a week from 8 am to 8 pm EST. From April 1 to September 30, you can call us Monday through Friday from 8 am to 8 pm EST. A messaging system is used after hours, weekends and on federal holidays.

ENROLL NOW MEMBER LOGIN PROVIDER LOGIN
  • Home
  • Find Care
  • Become a Member
    • New to Medicare
    • Compare Our Plans
    • Meet With Us
    • Request Information
  • For Members
    • Pharmacy Benefits
    • Additional Benefits
    • Documents and Forms
  • For Providers
    • Provider Manual
    • Forms and Resources
    • Updates and News
    • Join Our Network
  • For Brokers
    • Become a Broker
    • Broker Resources
    • Request a Sales Kit
  • About Us
    • Meet the Team
    • Committed to Quality
    • Careers
  • Contact Us
  • Become a Member
  • For Brokers
  • For Providers
  • Members

Breadcrumb

  1. Home
  2. Provider Main Page
  3. Provider Manual
  4. Policies and Procedures Programs

Policies and Procedures

Provider Manual
  • Fast Facts
  • Benefits
  • Provider Responsibilities
  • Utilization Management Programs
  • Policies and Procedures
  • Appeals and Grievances
  • Claims and Billing
  • Provider Manual
  • Fast Facts
  • Benefits
  • Provider Responsibilities
  • Utilization Management Programs
  • Policies and Procedures
  • Appeals and Grievances
  • Claims and Billing
In this section

Policies and Procedures Manual Information

Information on the creation and updating of policies and procedures

  • View Policies and Procedures Manual Information

CMS Medicare Marketing Materials Information

Information on the provider Medicare Marketing Materials

  • View Information
Email this page
logo

Worcester, MA 01606

Interim NCQA Accredited Health Plan Seal

Explore our site

  • Find Care
  • Become a Member
  • Members
  • For Providers
  • For Brokers
  • About Us
  • Contact Us
  • Careers

Policies

  • Member Rights and Responsibilities
  • Notice of Privacy Policy
  • Medicare Ombudsman

Mass Advantage is a Medicare Advantage organization with a Medicare contract offering HMO and PPO plans. Enrollment in Mass Advantage depends on contract renewal. Other physicians and providers are available in our network.

Central Mass Health LLC (DBA Mass Advantage), Copyright 2022

H7670_23628_M ACCEPTED

H9904_23629_M ACCEPTED

Last Updated 03/20/2023