Heather A. Trafton,PA-C
Mass Advantage is a Medicare Advantage health plan thoughtfully designed to serve our members. We want you to truly feel loved by your health plan and that means you come first in everything we do, and your health care experience is better and easier than ever before.
We are the only Medicare Advantage plan available exclusively to residents of Worcester County, whom we are privileged to serve. Mass Advantage is custom-built to bring the full strength of UMass Memorial Health’s unique healthcare capabilities to your wellbeing. Our comprehensive network features the largest healthcare system in Central Massachusetts and the full network of physicians and health care professionals at UMass Memorial Health.
A pledge to our members, who come first in everything we do.
Our members are the reason we are here. Our mission is to make health care easier, more personalized, and more accessible and to create the best quality care and experience. Mass Advantage was created in Central Massachusetts for our friends, neighbors and families, and the patients and health care providers in this region. We believe that if your health care provider is local, your insurance plan should be too. We also believe that aligning with physician and caregiver partners in a shared commitment to you creates better health care. After all, our members come first and taking care of your health care needs is our #1 priority.
Mass Advantage, with UMass Memorial Health as a participating healthcare provider, is building an equitable, inclusive, and diverse team committed to the Central Massachusetts community. We believe in the value of diversity and its positive impact on the services we provide to you.
Our vision for the future is to be the health plan that members love because we’ve elevated the member experience, simplified the health care journey, and increased access to higher quality health care. We’ll be able to do this by bringing you the world-class caregivers, physicians, and hospitals at UMass Memorial Health and the array of valuable community services in Central Massachusetts.
Care for and treat our members like we would your own family and loved ones
Act with integrity, accountability, and courage
Respect one another and empower our employees to be their best
Earn our members’ loyalty through solution-oriented teamwork and an uncompromising determination to solve their problems
Support and build deep relationships with providers and community partners through aligned goals and consistency in our service promises
Mass Advantage is a Medicare Advantage health plan that provides access to high quality, comprehensive providers, including UMass Memorial Health and its over 1,700 physicians and world-class health care expertise. UMass Memorial Health is a founding investor in Mass Advantage.
A health plan you can trust with your health.
Mass Advantage is dedicated to providing exceptional health care, service, and value through promoting the accessibility and quality of our provider network and services. Mass Advantage strives to remove obstacles and avoid arcane rules to drive the best clinical and quality outcomes for our members and community. This commitment aligns with our mission, value, and vision.
Accessible and Affordable: Our mission is to create access to everyone in our community who needs it and make sure it’s affordable
Better options for our patients: Our unique relationship with UMass Memorial Health was bore out of our mission to offer better options for our patients
Clinical outcomes: We want to remove obstacles and avoid arcane rules from insurance companies to drive best clinical and quality outcomes. We want to spend time caring for our patients not fighting with insurance companies
Designed for and by doctors: By partnering and forming this new plan, we had decision making and input on the interactions between our clinical enterprise (the doctors, nurses, our hospitals) and Mass Advantage
Easy: There are too many complexities with insurance. We want to make an insurance product that is as simple as possible to access care from UMass Memorial Health
We have partnered with UMass Memorial Health to allow us to offer better value, better care, and easier access as the anchor provider organization in our network. This also allows us to deliver exceptional value to our members through innovation and by creating access to the life-saving, world-class resources of UMass Memorial Health.
To enable or members to have the right resources to improve their health, Mass Advantage offers additional services; including but not limited to, Health Care Navigators, Hospital at Home, and Referral Simplification.
Mass Advantage will strive to have the highest level of NQCA accreditation to quantity our commitment to quality of care and improving the health of our members and community.
To earn NQCA accreditation, a health plan must report on member satisfaction, quality of care, and access to service against NCQA’s national standards and other similar Medicare health plans across the nation.
Heather A. Trafton,PA-C
James E Beermann Jr.
Chief Financial Officer
Mike Cantor, MD, JD
Chief Medical Officer
Chief Strategy Officer
Maggie Perritt, BS, MS, RPh, CHC, CHPC
Medicare Compliance Officer
Senior Vice President, Operations
Eric W. Dickson, MD, MHCM, FACEP
Thomas A. Scully
John “Jack” M. Shields
Heather Trafton is President of Mass Advantage. A recognized leader in progressive risk-bearing organizations, and with more than a decade of experience in large complex health systems and healthcare technology, Heather is essential to the success of our operational growth and ultimate mission: improving health outcomes, reducing costs and optimizing patient experience at all touchpoints to better serve our members, providers and other business partners in Central Massachusetts.
Her extensive experience leading high growth healthcare organizations includes spearheading operational expansion efforts at Arcadia.io, a technology and SaaS company. Arcadia.io supports some of the country’s largest, most successful healthcare systems with data and analytics expertise. Heather’s pursuit of operational excellence there was key to their stunning 35% growth year after year.
As SVP and COO at Steward Health Care Network, Heather led their operational expansion across ten states, building the infrastructure to support risk-based contracts for 1.5 million lives across the network. Heather reliably delivered improved patient outcomes and lowered total medical costs all the while. Steward is now the largest risk-bearing provider organizations in the country.
A former Physician Assistant, who practiced for 14 years prior to transitioning to healthcare administration in both medical and surgical subspecialties, Heather has a deep understanding of importance of building successful business models to support longevity and sustainability. Heather holds a B.S. in Biochemistry from Bridgewater State University, a M.S. in Physician Assistant Studies from Northeastern University, and an MBA in Business Administration with a concentration in Healthcare from George Washington University.
Jim Beermann, CPA, is Chief Financial Officer at Mass Advantage and holds executive responsibility for all financial operations, guiding our fiscal policies and ensuring that all related activities and partnerships soundly support our business goals.
With over three decades of healthcare experience, Jim’s primary career focus has been within the Medicare, Medicaid and Commercial health insurance plan area of business and services. Prior to joining Mass Advantage, he has held numerous executive leadership roles in Finance, Operations, Network Operations and Contracting, and the Sales and Marketing arenas. As president of hospital-based Medicare Advantage plan, Jim skillfully guided the startup forward to achieving market-leading sales and three-year NCQA Accreditation.
Jim’s financial leadership experience includes executive roles at two Fortune 100 Health Plans as well. Under his watch--with responsibilities including network contracting and operations--both companies experienced significant, sustained profitability and growth.
Jim and Jackie--his wife of over 30 years--have two grown sons.
As Chief Medical Officer, Mike Cantor, MD, JD, oversees medical management operations at Mass Advantage.
Mike’s extensive experience as a physician and healthcare leader includes key roles in a wide range of business areas: payers (Bright Health, UnitedHealth Group), private equity-backed home health and post-acute benefits management (CareCentrix), and physician networks (Tufts/New England Quality Care Alliance).
Throughout his career, Mike has been a trusted advisor and successful leader across many domains: Geriatrics, Medicare, Medicaid, and commercial medical management operations, product strategy/design, and business development.
As a thought leader in care coordination, social determinants and clinical transformation, Mike has driven the development of technology-enabled clinical models that support value-based care success. He is a Board-certified Geriatrician who completed his fellowship and internal medicine training at Harvard Medical School, Mike continues to practice medicine and currently sees patients by making house calls to manage the complex care needs of older adults.
As Chief Strategy Officer for Mass Advantage, David Finkelstein is responsible for developing and executing on strategic initiatives tied to healthcare delivery models that improve quality, access, and affordability for seniors in Central Massachusetts.
Prior to joining Mass Advantage, David most recently was an Operator-in-Residence at Shields Capital. As an Operator-in-Residence, he worked with Jack Shields and the Shields Capital team to develop and launch the firm’s company-building strategy and execute on Shields Capital’s commitment to create better healthcare for patients. Before that, David was a co-founder at Union Park Partners, a portfolio company of Shields Capital. He has prior experience in operating, management consulting, and investing roles in healthcare and other consumer-focused industries.
David holds an MBA in Value Investing from Columbia Business School, a JD from Columbia Law School, and a BA from Georgetown University.
Maggie Perritt is the Medicare Compliance Officer at Mass Advantage. A registered Pharmacist and Chemist by trade, Maggie is Certified in Healthcare Compliance (CHC) and Healthcare Privacy Compliance (CHPC) and as a Plan-Appointed Claims Examiner as well.
Starting her career in pharmacy operations, Maggie entered the complex world of healthcare compliance in the mid-2000s. With the advent of HIPAA, Sarbanes Oxley, Deficit Reduction Act and the Medicare Modernization Act, Maggie brings exceptional knowledge to our mission as an expert compliance veteran.
Maggie is also a licensed pharmacist in six states and remains an active member of the Health Care Compliance Association. She holds BS degrees in both BioChemistry (College of Charleston) and Pharmacy (Medical University of South Carolina) as well as an MBA from the University of Phoenix.
Catherine Turbett is Senior Vice President, Operations, of Mass Advantage. A seasoned performance leader, she brings 15 years of hands-on experience within a diverse landscape of the healthcare industry: national practice operations (NPOs) for a specialty service, accountable care organizations (ACOs), managed service organizations (MSOs), health plans and hospitals. With her accumulated analytics and technology expertise – so critical to operational excellence – Catherine is optimally poised to help us continue making health care not only simpler and better, but exceptional for all of our customers at all touchpoints.Prior to joining Mass Advantage, Catherine drove operations and performance excellence at the executive level for other companies, including Cancer Treatment Centers of America, Arcadia.io, and Steward Health Care Network. Catherine holds a B.S. in Science from Virginia Commonwealth University and an MHA from Seton Hall University.