Member Navigators
Our Member Navigators are dedicated to making your healthcare experience as smooth and stress-free as possible. From handling complex issues to connecting you with vital resources, we’re here to provide the personalized support you need.
Local Dedicated Support You Can Rely On
Our dedicated team of Member Navigators are specially trained to provide personalized assistance, including:
- Personalized support for healthcare issues – we’re here to help resolve any healthcare challenges you may face
- Appointment assistance – we can assist you with booking and expediting appointments with most UMass Memorial Health primary care and specialist providers
- Access to community resources – we connect you to local services and support programs that meet your needs
- Transportation coordination – we help arrange transportation to and from medical appointments, ensuring you never miss a visit..
Questions?
We’re here to help.
HMO: (844) 918-0114
PPO: (844) 915-0234
TTY: 711
From October 1 to March 31, we’re available 7 days a week from 8 am to 8 pm EST. From April 1 to September 30, we’re available Monday through Friday from 8 am to 8 pm EST.
Member Navigators: (844) 483-1444
Available Monday through Friday from 8am to 5pm EST.