Member Navigators

Ready to help with all your plan, care, and service needs.

Elderly couple with their adult daughter holding hands

Local Dedicated Support You Can Rely On

Our dedicated team of Member Navigators are specially trained to provide personalized assistance, including: 

  • Expedited appointment scheduling with most UMass Memorial Health primary care and specialist providers within 10 days from the day you call. 
  • Explaining plan benefits, assist with claims and more! 
  • Connecting you to community-based programs, even arranging fully covered transportation for qualified non-urgent care.

Questions?

We’re here to help.  

HMO: (844) 918-0114 

PPO: (844) 915-0234 

TTY: 711 

From October 1 to March 31, we’re available 7 days a week from 8 am to 8 pm EST. From April 1 to September 30, we’re available Monday through Friday from 8 am to 8 pm EST.

Love My Service: (844) 483-1444

Available Monday through Friday from 8am to 5pm EST.