Member Navigators
Ready to help with all your plan, care, and service needs.
Local Dedicated Support You Can Rely On
Our dedicated team of Member Navigators are specially trained to provide personalized assistance, including:
- Expedited appointment scheduling with most UMass Memorial Health primary care and specialist providers within 10 days from the day you call.
- Explaining plan benefits, assist with claims and more!
- Connecting you to community-based programs, even arranging fully covered transportation for qualified non-urgent care.
Questions?
We’re here to help.
HMO: (844) 918-0114
PPO: (844) 915-0234
TTY: 711
From October 1 to March 31, we’re available 7 days a week from 8 am to 8 pm EST. From April 1 to September 30, we’re available Monday through Friday from 8 am to 8 pm EST.
Love My Service: (844) 483-1444
Available Monday through Friday from 8am to 5pm EST.