Love My Service

Ready to help with all your plan, care, and service needs.

Elderly couple with their adult daughter holding hands

Our Love My Service program, has dedicated Member Navigators available to make sure you’re getting the most of your plan benefits and resources. We’ll quickly answer your questions and help you fully understand your plan’s coverage and cost details.​

Our dedicated team of Member Navigators is here to assist all Mass Advantage members.​

  • Answering any plan questions ​
  • Quickly book appointments for you​
  • Arrange fully covered transportation for non-urgent care​
  • And more…​

It’s all included in your plan. Call us now or meet 1:1 with our member navigators to view the plan details in person and start making the most of your benefits!  

Member Navigators 

You have a dedicated team of Member Navigators at your service! These experts are on hand to answer your questions and connect you quickly to the plan services and care you need.​

Need help making an appointment? They can book most UMass Memorial Health primary care and specialty appointments so that you’re in the office within 10 days or less from the day you call.


Hospital at Home 

As a Mass Advantage member, you also have access to the innovative Hospital at Home program. If you need hospitalization, you may be able to receive hospital-level care in your home through this innovative program from UMass Memorial Health. You must first be carefully evaluated to make sure home care is safe and appropriate for your own health needs.    


We’re here to help.  

HMO: (844) 918-0114 

PPO: (844) 915-0234 

TTY: 711 

From October 1 to March 31, we’re available 7 days a week from 8 am to 8 pm EST. From April 1 to September 30, we’re available Monday through Friday from 8 am to 8 pm EST.

Love My Service: (844) 483-1444

Available Monday through Friday from 8am to 5pm EST.