Contact Us
Our customer service team is standing by to ensure you get the answers you need when you need them.
You can contact us at the following address and telephone numbers below:
| Physical Location: | Mailing Address: |
|---|---|
| 67 Millbrook St Center Building Suite 423 Worcester, MA 01606 | Mass Advantage PO Box 219975 Kansas City, MO 64121-9975 |
For HMO Members: (844) 918-0114
For PPO Members: (844) 915-0234
TTY: 711
Calls to these numbers are free. From October 1 to March 31, we’re available 7 days a week from 8 am to 8 pm EST. From April 1 to September 30, we’re available Monday through Friday from 8 am to 8 pm EST. A messaging system is used after hours, weekends and on federal holidays.
