Contact Us

Our customer service team is standing by to ensure you get the answers you need when you need them. 

You can contact us at the following address and telephone numbers below: 

Physical Location: Mailing Address:

67 Millbrook St
Center Building
Suite 423
Worcester, MA 01606

PO Box 830059
Birmingham, AL 35283

For HMO Members: (844) 918-0114 
For PPO Members:  (844) 915-0234 
TTY: 711 

Calls to these numbers are free. From October 1 to March 31, we’re available 7 days a week from 8 am to 8 pm EST. From April 1 to September 30, we’re available Monday through Friday from 8 am to 8 pm EST. A messaging system is used after hours, weekends and on federal holidays.   

Man and woman reading to their grandchild