Contact Us

Contact Us

Our customer service team is standing by to ensure you get the answers you need when you need them.

You can contact us at the following address and telephone numbers or submit the electronic form below:

Mass Advantage
PO Box 830059
Birmingham AL 35283

For HMO Members: 1-844-918-0114
For PPO Members: 1-844-915-0234
TTY: 711

Calls to these numbers are free.  From October 1 to March 31, you can call us 7 days a week from 8 a.m. to 8 p.m. EST. From April 1 to September 30, you can call us Monday through Friday from 8 a.m. to 8 p.m. EST. A messaging system is used after hours, weekends and on federal holidays.