Your Rights and Responsibilities

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

A couple is shown meeting with a Mass Advantage broker.

What and how we share--it's up to you.

To safeguard your personal health information, Mass Advantage adheres to the most stringent policies. We also rely upon you to let us know your preferences about what's okay to share with whom and under which circumstances. 

For example, you can instruct us on how your information is to be shared:

  • With your family, close friends, or others involved in payment for your care
  • In certain circumstances, such as a disaster relief situation

Important to know: If you are unable to inform us of your preferences, (e.g. loss of consciousness), we may go ahead and share your information. This is only done if needed to lessen a serious and imminent threat to your health or safety. Should this be necessary, we disclose only the minimum amount of details necessary.

What we won't share 

Without your explicit, written permission, we never share or sell your information for marketing purposes or for any purpose other than the provision of your care and plan services.