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The Mass Advantage logo.

Not yet a member?
Call (844) 794-0231 (TTY: 711)

Request Information

Already a member? Call Member Services
For HMO Members: (844) 918-0114
For PPO Members: (844) 915-0234
TTY: 711

Calls to these numbers are free. From October 1 to March 31, you can call us 7 days a week from 8 am to 8 pm EST. From April 1 to September 30, you can call us Monday through Friday from 8 am to 8 pm EST. A messaging system is used after hours, weekends and on federal holidays.

ENROLL NOW MEMBER LOGIN PROVIDER LOGIN
  • Home
  • Provider/Pharmacy Lookup
  • Become a Member
    • Compare and Shop Our Plans
    • Meet With Us
    • New to Medicare
    • Request Information
  • For Members
    • Pharmacy Benefits
    • Additional Benefits
    • Documents and Forms
    • Meet with Us
    • Love My Service
  • For Providers
    • Provider Manual
    • Forms and Resources
    • Updates and News
    • Join Our Network
  • For Brokers
    • Become a Broker
    • Broker Resources
    • Request Broker Materials
  • About Us
    • Meet the Team
    • Committed to Quality
    • Careers
  • Contact Us
  • Become a Member
  • For Brokers
  • For Providers
  • Members

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Appeals and Grievances

Provider Manual
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  • Utilization Management Programs
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  • Appeals and Grievances
  • Claims and Billing
  • Provider Manual
  • Fast Facts
  • Benefits
  • Provider Responsibilities
  • Utilization Management Programs
  • Policies and Procedures
  • Appeals and Grievances
  • Claims and Billing
In this section

Appeals and Grievances

Member and provider information on the submission of appeals or grievances.

  • View Appeals and Grievances
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Worcester, MA 01606

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Mass Advantage is a Medicare Advantage organization with a Medicare contract offering HMO and PPO plans. Enrollment in Mass Advantage depends on contract renewal. Other physicians and providers are available in our network.

Hours of Operation

October 1 to March 31, 7 days a week from 8 am to 8 pm EST. April 1 to September 30, Monday through Friday from 8 am to 8 pm EST.​

Central Mass Health LLC (DBA Mass Advantage), Copyright 2023

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Last Updated 12/06/2023