Skip to main content
Mass Advantage logo and a blue bar with the text 'A Medicare Advantage Plan'.
MEMBER LOGIN PROVIDER LOGIN
  • Home
  • Provider/Pharmacy Lookup
  • Become a Member
  • For Members
    • Pharmacy Benefits
    • Vaccine Coverage
    • Additional Benefits
    • Documents and Forms
    • Member Navigators
    • Member Education
    • News and Updates
  • For Providers
    • Provider Manual
    • Forms and Resources
    • Payment Policies
    • Updates and News
  • About Us
    • Meet the Team
    • Committed to Quality
    • Careers
  • Contact Us
Mass Advantage logo and a blue bar with the text 'A Medicare Advantage Plan'.
MEMBER LOGIN PROVIDER LOGIN
  • Home
  • Provider/Pharmacy Lookup
  • Become a Member
  • For Members
    • Pharmacy Benefits
    • Vaccine Coverage
    • Additional Benefits
    • Documents and Forms
    • Member Navigators
    • Member Education
    • News and Updates
  • For Providers
    • Provider Manual
    • Forms and Resources
    • Payment Policies
    • Updates and News
  • About Us
    • Meet the Team
    • Committed to Quality
    • Careers
  • Contact Us
  • Members
  • Become a Member
  • For Providers
  1. Home
  2. Provider Main Page
  3. Provider Manual
  4. Member Rights and Responsibilities

Member Rights and Responsibilities

Provider Manual
  • Mass Advantage Benefits
  • Provider Responsibilities
  • Member Rights and Responsibilities
  • Coordination of Care
  • Appeals and Grievances
  • Claims and Billing
  • Quality and Clinical Programs
  • Provider Manual
  • Mass Advantage Benefits
  • Provider Responsibilities
  • Member Rights and Responsibilities
  • Coordination of Care
  • Appeals and Grievances
  • Claims and Billing
  • Quality and Clinical Programs
In this section

Member Rights and Responsibilities

When it comes to your patient’s health information, they have certain rights. These pages explain your patient’s rights and some of our responsibilities to help them as Mass Advantage members.

  • View Member Rights and Responsibilities Page
Email this page
The Mass Advantage logo with the text 'Plan to love your plan.'

Worcester, MA 01606

Explore our site

  • Provider/Pharmacy Lookup
  • Become a Member
  • Members
  • For Providers
  • About Us
  • Contact Us
  • Careers

Policies

  • Member Rights and Responsibilities
  • Notice of Privacy Policy
  • Medicare Ombudsman

Follow us on Facebook and Instagram

Hours of Operation

October 1 to March 31, 7 days a week from 8 am to 8 pm EST. April 1 to September 30, Monday through Friday from 8 am to 8 pm EST.​

Central Mass Health LLC (DBA Mass Advantage), Copyright 2026

YI0173_260140_M Accepted

Last Updated 10/01/2026