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Not yet a member? Call (844) 794-0231 (TTY: 711)
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Mass Advantage logo and a blue bar with the text 'A Medicare Advantage Plan'.

Not yet a member?
Call (844) 794-0231 (TTY: 711)

Request Information

Already a member? Call Member Services
For HMO Members: (844) 918-0114
For PPO Members: (844) 915-0234
TTY: 711

Calls to these numbers are free. From October 1 to March 31, you can call us 7 days a week from 8 am to 8 pm EST. From April 1 to September 30, you can call us Monday through Friday from 8 am to 8 pm EST. A messaging system is used after hours, weekends and on federal holidays.

ENROLL NOW MEMBER LOGIN PROVIDER LOGIN
  • Home
  • Provider/Pharmacy Lookup
  • Become a Member
    • Compare and Shop Our Plans
    • Meet With Us
    • New to Medicare
    • Request Information
  • For Members
    • Pharmacy Benefits
    • Vaccine Coverage
    • Additional Benefits
    • Documents and Forms
    • Meet with Us
    • Member Navigators
  • For Providers
    • Provider Manual
    • Forms and Resources
    • Benefits & Payment Policies
    • Updates and News
    • Join Our Network
  • For Brokers
    • Become a Broker
    • Broker Resources
    • Request Broker Materials
  • About Us
    • Meet the Team
    • Committed to Quality
    • Careers
  • Contact Us
  • Members
  • Become a Member
  • For Providers
  • For Brokers

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  4. Member Rights and Responsibilities

Member Rights and Responsibilities

Provider Manual
  • Mass Advantage Benefits
  • Provider Responsibilities
  • Member Rights and Responsibilities
  • Coordination of Care
  • Appeals and Grievances
  • Claims and Billing
  • Quality and Clinical Programs
  • Provider Manual
  • Mass Advantage Benefits
  • Provider Responsibilities
  • Member Rights and Responsibilities
  • Coordination of Care
  • Appeals and Grievances
  • Claims and Billing
  • Quality and Clinical Programs
In this section

Member Rights and Responsibilities

When it comes to your patient’s health information, they have certain rights. These pages explain your patient’s rights and some of our responsibilities to help them as Mass Advantage members.

  • View Member Rights and Responsibilities Page
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October 1 to March 31, 7 days a week from 8 am to 8 pm EST. April 1 to September 30, Monday through Friday from 8 am to 8 pm EST.​

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Last Updated 05/13/2025