At Mass Advantage, we strive to provide exceptional customer experience and we work hard to assure that our members love their plan. However, sometimes it is necessary to end membership and we want you to know your rights.
Under certain circumstances, you may end your membership with Mass Advantage. It can be voluntary (your decision) or involuntary (not your decision).
There are only certain times during the year when you may voluntarily end your membership with Mass Advantage. In an effort to ensure you are enrolled in plans that best suit your needs and budget, CMS will allow you to make a one-time change into another Medicare Advantage (MA) plan or Original Medicare between January 1 and March 31. If you elect for this option, you may also make a coordinating change to add or drop Part D coverage.
Mass Advantage will end your membership in our plan if you:
You have the right to file a complaint if we end your membership in our plan. If we end your membership in our plan we will tell you our reasons in writing and explain how you may file a complaint against us if you want to. For more information about voluntary or involuntary disenrollment, contact Member Service or refer to your Evidence of Coverage.